** DUE TO COVID-19 > Please follow these instructions **
Please email info@industryworkwear.ca with the following information, we will email you back with instructions

– Description of the defect (what is wrong?)
– Picture of your receipt 
– Picture showing the defect
– Picture of the overall condition of the product 
– For boots also include:
– Picture of the sole condition
– Tag inside the product that shows the model #, size etc.


Product Warranty

Warranties vary depending on the manufacture and product.  If you are having an issue with a product do to a manufactures defect we will work with you to replace or repair the product based on the manufactures warranty guide lines.  All product warranty claims must have an original receipt of purchase.

CSA Work Boot/Shoe Warranty

We offers a 3 month warranty against manufacture defects on all CSA Work Boots and Shoes. The warranty starts when the original Boot or Shoe was purchased. Warranty is against manufactures defect not for extreme wear and tear or misuse. We recommend you are 100% satisfied with the fit and comfort of your boots or shoes before wearing them outside to work.   Unless specifically outlined by the manufacturer there is no warranty for comfort issues. All warranty claims must have an original receipt of purchase.

Red Wing CSA Boot Warranty

Footwear products bearing the “Red Wing” or “Red Wing Shoes” label are warranted against defects in workmanship and materials. If within 12 months of purchase, a defect occurs in a Red Wing branded footwear product as the result of normal use, Red Wing will repair the defect or exchange the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase. You must return your footwear to the Red Wing Shoe dealer from which the footwear was purchased.

For any questions on product warranties please contact us at info@industryworkwear.ca or one of our stores directly.

Industry Workwear Mission 604- 287-2219

Industry Workwear Coquitlam 604-475-8700