Return & Exchange Policy
PLEASE NOTE DUE TO COVID-19 OUR RETURN POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE
Return with a Receipt
An original receipt is required for all returns (no photocopies). Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise. All items must be in their original packaging with all paperwork, parts & accessories. Footwear must be in new condition (with box) and not worn outside or in working conditions. All refunds will be made in the same form of payment as the original purchase.
The following items are a final sale due to hygienic and/or safety reasons
- Respirator Cartridges and Filters
- Earmuffs & Earplugs when the packaging has been opened or seal has been broken
- Fall Protection
- First Aid Kits
The following items are final sale due to COVID-19
- Safety Glasses
- Hats, Toques and Welding Caps
Return with a Gift Receipt
Returns using a gift receipt will be applied to an Industry Workwear gift card. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered an original receipt. If you are exchanging an item with a gift receipt you will be issued a new gift receipt for the exchange transaction.
If there is a difference of price the refund amount will be put back onto an Industry Workwear gift card
Return or Exchange without a Receipt
If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest price the item was offered for sale within the previous 6 months preceding the return; and the refund will be applied to an Industry Workwear Gift Card. All items must be in their original packaging with all paperwork, parts & accessories. Footwear must be in new condition (with box) and not worn outside or in working conditions. * A Manager Must be on duty to determine the lowest price
A one-time price adjustment on your original purchase in the original form of tender will be granted in store providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date. Please note that price adjustments will not be applicable during select promotional events such as Fathers Day, Black Friday, Boxing Week, 3 & 4 day sales etc.
Gift cards are a final sale. Gift cards cannot be redeemed for cash or refunded after purchase.
Special orders are a final sale and are non refundable or exchangeable
For all return or exchange transactions you will be required to provide your full name and telephone number
Due to COVID-19 if you feel that your product has a manufacture defect please email us photos of the item with the defect and a photo of your original receipt before bringing it to the store this will help us to reduce our exposure.
Each manufacturer offers a different defect warranty policy, sometimes a call has to be made by the manufacturer. We do not offer warranty on wear & tear, abuse or comfort. We recommend taking a minute and making sure you are happy with the fit before you wear any product. We will gladly provide you with an exchange once a defect has been determined within the manufacturer warranty period. We do not offer refunds for warranty issues only exchanges. If there is a difference in price for the exchange boot the customer is responsible to pay for the additional cost.