Return & Exchange Policy
PLEASE NOTE DUE TO COVID-19 OUR RETURN POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE
IN-STORE RETURNS & EXCHANGES (see below for online)
Return with a Receipt
An original receipt is required for all returns (no photocopies). Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise. All items must be in their original packaging with all paperwork, parts & accessories. Footwear must be in new condition (with box) and not worn outside or in working conditions. All refunds will be made in the same form of payment as the original purchase.
The following items are a final sale due to hygienic and/or safety reasons
- Respirator Cartridges and Filters
- Earmuffs & Earplugs when the packaging has been opened or seal has been broken
- Fall Protection
- First Aid Kits
The following items are final sale due to COVID-19
- Safety Glasses
- Hats, Toques, balaclavas and Welding Caps
- Facemasks and sweatbands
Return with a Gift Receipt
Returns using a gift receipt will be applied to an Industry Workwear gift card. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered an original receipt. If you are exchanging an item with a gift receipt you will be issued a new gift receipt for the exchange transaction.
If there is a difference of price the refund amount will be put back onto an Industry Workwear gift card
Return or Exchange without a Receipt
If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest price the item was offered for sale within the previous 6 months preceding the return; and the refund will be applied to an Industry Workwear Gift Card. All items must be in their original packaging with all paperwork, parts & accessories. Footwear must be in new condition (with box) and not worn outside or in working conditions.
* A Manager Must be on duty to determine the lowest price
A one-time price adjustment on your original purchase in the original form of tender will be granted in store providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date. Please note that price adjustments will not be applicable during select promotional events such as Fathers Day, Black Friday, Boxing Week, 3 & 4 day sales etc.
Gift cards are a final sale. Gift cards cannot be redeemed for cash or refunded after purchase.
Special orders are a final sale and are non refundable or exchangeable
For all return or exchange transactions you will be required to provide your full name and telephone number
Due to COVID-19 if you feel that your product has a manufacture defect please email us photos of the item with the defect and a photo of your original receipt before bringing it to the store this will help us to reduce our exposure.
Each manufacturer offers a different defect warranty policy, sometimes a call has to be made by the manufacturer. We do not offer warranty on wear & tear, abuse or comfort. We recommend taking a minute and making sure you are happy with the fit before you wear any product. We will gladly provide you with an exchange once a defect has been determined within the manufacturer warranty period. We do not offer refunds for warranty issues only exchanges. If there is a difference in price for the exchange boot the customer is responsible to pay for the additional cost.
ONLINE ORDER RETURNS (see above for in-store)
All returns must be accompanied by an RA#. Returns within 30 days of the purchase date will be accepted for items that are unused/unworn, in original packaging, and with all paperwork, parts & accessories for credit of the purchase price minus shipping, handling and/or other charges. Footwear must be in new condition (with box) and not worn outside or in working conditions. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Industry Workwear cannot accept the returned items and cannot give a refund.
To get a Return Authorization Number (RA) please email email@example.com
Refunds will be made in the same form of payment originally used for the purchase. You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s). Returns will be processed based on the discretion of store management or by the manufacturer. Customers are required to pay for all shipping return costs and all return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
If you have any additional questions please contact Customer Service at firstname.lastname@example.org